#1 Transformation at a Government Agency

Problem

  • Degradation in audit quality due to multiple management review layers
  • Average audit time 33% too long; costs 15% over budget
  • Staff on national audits appraised by manager unfamiliar with their work
  • Extremely low morale; high turnover of top staff
  • Executives immobilized by strong disagreements on solutions

Solution

  • Executive retreat to design experiments in audit reorganization
  • Developed  & propagated team-based audit approach across agency that reduced average audit time by 40%, cut costs 20% and increased audit quality
  • Reduced turnover of top staff by 25% within one year
  • Solution cost $150M; in the first year alone, 50 audits which otherwise wouldn’t have been completed reaped $350M+ for the Federal Government

#2 New Business Process at Accounting Consultancy

Problem

  • $2-4M/quarter revenue lost to dissatisfied customers
  • “Our consultants need better skill in handling angry customers.” But research showed…customers were angry because…
  • No consistent consulting methodology or tools in use, no version control  for project documentso Client documentation (billing, diaries) not branded,  sloppy, inaccurate &  contradictory
  • Internal team communication fragmented, lacking any standards
  • No team rules re: responsibility for discussing project scope 

Solution

  • Developed standard consulting tools, methodology and online project/team management platform
  • Developed branded and standard team/client communications documents & rules/responsibilities
  • Reduced  lost revenue by 95% ($12M/year) for  investment of $175,000 (6000% ROI)

#3 Paving the Way to a Successful Acquisition

Problem

  • High-visibility ethical lapses of senior executives had recently cost $125M
  • Six companies acquired with different business standards had added $53M revenue/yr., but difficulty blending them successfully

Solution

  • Develop/deliver change initiative focused on ethics standards for all employees worldwide & led to successful integration of all businesses
  • Costs: development, $55,000; implementation by supervisors to their work groups, $100,000 

#4 Turning a Liability Into a Strategic Asset

Problem

  • To avoid $3M fine, legally required to prepare employees to operate safely with hazardous chemicals
  • Key customers also required to prepare their employees but lacked the means to do so, representing threat of lost sales 

Solution

  • Developed effective change program that met company’s internal requirements & avoided fine
  • Program Cost: development $95K; delivery $75K
  • Hercules established new business to sell the initiative materials & methodology to customers, generated $750,000/yr. in profit in first year alone

#5 Reaping a New Business from a Near Disaster

Problem

  • Early deaths of senior execs due to smoking & weight problems were causing strategic upheaval and costly stock valuation problems
  • Life-style change programs developed in response were effective for rank & file who completed them, but senior executives were dropping out at high rates or not participating at all 

Solution

  • Developed new orientation campaign that doubled completion rates, tripled participation of senior executives. and extended their useful working lives by an average 5 years
  • Company able to market program to other corporations and generate profits of $3.2M/yr.
  • Cost: development, $125,000, implementation $75,000